Terms and Conditions/FAQ

RodgersRides Terms and Conditions are Updated Regularly and May Change as Required Without Notice.

 RodgersRides understands that getting around in this unique environment can be challenging and we all play a part in keeping each other and our families safe.

So we have adopted Hygiene Measures and Safety Standards to Ensure Everyone's Safety in our Shuttles. 

RodgersRides adheres to all Government and Public Health and Social Directives and Covid Guidelines, Requirements and Advice, including Boarder Closures and Hot Spots.

RodgersRidess payments are taken online so there is no need for in-shuttle payment. 

If you are unwell Please Do Not Book or Board a Shuttle.

Refusal onto our Shuttles May Offend.

RodgersRodgers Drivers Provides Complementary Face Masks if Requested. 

 Our Shuttles contain Hand Sanitiser for our Passengers Use.

RodgersRides Shuttles are disinfected after each Transfer.

Rodgersrides and our Drivers reserve the right to make safe decisions at all times.

Passengers are to handle and stowaway their own luggage if Possible as directed by our Drivers.

RodgersRides Employees are Fully COVID Vaccinated.

Please When Possible Practice Social Distancing in Our Shuttles.

*If you have to Cancel a Pre Booked Shuttle due to a Covid Hot Spot or a Boarder Closure Please email admin@rodgersrides.com.au.

Rodgersrides Recommends Travel Insurance.

Shared Shuttle Timetables are a Guide Only.

If your Plane Arrival or your Port Douglas Departure is not within 45 minutes of the Scheduled Timetable, please contact Admin so we can assist you with a pick up/drop off time that best suits your needs.

Please Allow a minimum of 2 hours travelling time when returning from Port Douglas to Cairns Airport.

Please Allow time at the Airport for any Delays and Luggage Pick Up and Various Drop off locations of all Passengers on the Shared Shuttle.

If You Require an Exact Airport Shuttle Pick Up Time on Arrival or Departure, Please Consider Booking A Private Shuttle.

Please be at you Accommodation or Attraction pick up/drop off 10 minutes before Scheduled Shuttle Time, so you Do Not Miss your shuttle.

Please read your Confirmation Email to ensure details are Correct.

RodgersRides Driver May Also Contact You By Txt the Day of Your Travel with Schedule Pickup Times Updates. Please Ensure We Have Your Contact Number.

Please Ensure RodgersRides has your Flights Details. We track the flights to ensure all passengers are collected. Even with Delays.

Plane Delays of more than 1 hour, RodgersRides will send another Shuttle to Collect Guests.

Shared Shuttles, We will meet Luggage Carousal 1 at the Domestic Terminal.

No shows forfeit their fare and place on the shuttle.

Please wear your seat belt at all times.

Timetables are subject to change without notice.

Private Transfers are Direct.

We will Collect You at your Luggage Carousal inside Your Terminal and Drop You Straight to Your Accommodation.

There is to be no smoking, eating or drinking (except water or for a medical condition) on the shuttle. This includes Vapping and the use of E Cigarettes.

There is a $400 fee to the passenger for the cleaning of spills, odour's and vomit in the vehicles. This covers the down time of the shuttle and steam cleaning.

Please advise your Driver immediately if you are feeling unwell.

No Fare will be refunded for a no show, change of mind or cancellation of booking on the day of Shuttle or customers providing the incorrect information.

RodgersRides reserve the right to cancel any booking for false or misleading information

and the mis-use of Mulit Trip Discount codes.

A Cancellation Fee of 100% applies for cancellations made less than 24 hours in advance.

A Cancellation Fee of 50% applies for cancellations made less than 5 days in advance.

No Cancellation Fee applies for cancellations made 5 or more days in advance.

A Cancellation Administration Fee of 10% of your Booking Price will also be applied to all valid Refunds.

RodersRides will not tolerate any abuse of their Employees or Passengers. You will be asked to vacate the shuttle immediately and forfeit any fares paid.

Abuse of our Admin Employees over the Phone will also not be tolerated and your Shuttle will be Cancelled.

It is RodersRides policy that all Children 0 - 7 Years are restrained in Car Seats.

RodgesRides has car seats available for Hire @ $5 per Seat from 0 - 7 Years. 

Car Seats must be Pre booked when making your Shuttle Reservation so that they will be in the Shuttle Ready for you.

RodgersRides Shuttles have Forward and Cabin Facing Cameras for Safety Only. 

Shuttle Bookings can be made up to 2 hours prior to your Shuttle Departure Subject to Availability.

For Multiple Bookings when you get to the payment area you will see a “Plus Button” at the top right hand corner next to “bookings in cart”, You can Add or Delete Bookings from here.

Private Shuttles are Available After Hours from 10.30pm to 6am.

Please Call 0449156799 or Email admin@rodgersrides.com.au.

Online Bookings: Bookeo will automatically Send a Confirmation Email once you have paid for your Shuttle. Your Shuttle is Confirmed. 

If Admin Book your Shuttle you will get a Confirmation Email with a Payment Link. Your Shuttle is Confirmed. However if Fare Payment is not paid 24 Hours Prior to your Shuttle Departure, Your Shuttle Spot will be Cancelled.

Enquires, Private Shuttle Transfers, Cape Tribulation and SafeRides are not automatically confirmed these are enquiries only subject to availability. Admin will confirm if our Shuttles have availabilities and you will then receive a Confirmation Email with a Payment Link.

 Please do not Txt or PM through a Booking.

Your Booking is not Confirmed until you have a Confirmation Email and Payment is Made.

Please ensure we have your correct email and contact number. 

RodgersRides cannot control traffic/road conditions, weather, flight delays, road closures, traffic accidents and shuttle break downs etc .......... But we do our best to ensure our customers get the best service we can offer.

Please ensure we have your Flight Details and your Contact Phone Number for Delays and unexpected conditions.

RodgersRides Maximum Liability is the cost of the Transfer Provided. No other Liability is accepted.

RodgersRides Shuttle Quotes are Valid for 28 Days From Enquiry.

Invoices for a Shuttle must be paid 24hrs Prior to Shuttle Departure.

Agent Commission is 10% And Invoices will Sent Monthly.

All Fares (Excluding After Hours) are inclusive and no other charges will apply.

RodgersRides has a 2 Adult Fare Minimum on All Our Shared Shuttles.

Please Note: Solo Travelers if we can get you on a Shared Shuttle with others your Shuttle Cost will be the Same as a Single Adult Passenger.

Private Transfers Available from 1 Person and After Hours 10.30pm to 6am.

Please Contact: admin@rodgersrides.com.au.

RodgersRides Specials and Multi Trip Discount Codes can be Entered at Checkout.

RodgersRides Multi Trip Discount Code DOES NOT APPLY to Already Discounted Multi Passenger Shuttles, Private Shuttle Transfers and Voucher Redemption.

Multi Shuttle Discount Codes are only Valid when Purchasing Multiple Bookings on 1 Transaction DIRECTLY through our bookings page.

RodgersRides Specials and Discounts and Discount Codes, Do not Apply to Agents and 3rd Party Booking Platforms.

On Demand Fee is Payable if Required Prices will Vary.

Prices are Valid until 30th June 2023.

Infant 0 -2 Yrs

Child 3 - 15yrs

Adult 16 Years and Over