RodgersRides FAQ

Booking your Transfers and Attractions Directly ensures you receive the best possible Price and Service.

If you choose to Book Through a 3rd party platform, is it not necessarily easier and RodgersRides is NOT accountable for any problems or issues.

If you choose to use a third-party platform all changes are to be made through the platform as you have paid and booked through that platform and not RodgersRides directly.

Guests on a Private Transfer/Shuttle may stop for 10-minute Click and Collect Items Only on the route from Cairns to Port Douglas or Stop at another location for the collection of keys for their Accommodation.

Any Other stops are at the discretion of the driver due to time availability.

Not Available on Shared Shuttles.

Rodgers Rides Vehicles

Toyota HiAce Shuttles can seat up to 11 Passengers Each

Toyota Rav Max 3 Adult Passengers 

Toyota Coaster Max 20 Passengers 

For Larger Groups we can combine vehicles to Accommodate your Group Size.

Rodgers Rides Vehicles Are Equipped with Front and Rear Facing Dash Cameras for Safety.

They Record the Road not the inside of the Vehicles and they do not record people voices.

Please Ensure your phone is on so you can be contacted once you have landed with instructions from your driver.

All Shared Shuttle Times are a Guide Only.

Please Allow a minimum of 2 hours travelling time when returning from Port Douglas to Cairns Airport Before your Required Check-in Time.

Upon Arriving at Cairns Airport Please Allow time at the Airport for any Plane, Passenger Delays and Luggage Pick Up and Various Drop off locations of all Passengers on a Shared Shuttle.

Shared Shuttle Passengers are collected at the Bus Bays in the Domestic Terminal.

Please be at you Accommodation or Attraction pick up/drop off 10 minutes before Scheduled Shuttle Time, so you Do Not Miss your Transfer.

Please read your Confirmation Email to ensure details are Correct.

RodgersRides Driver May Also Contact You by Phone the Day of Your Travel with Schedule Pickup Time Updates.

Please Ensure We Have Your Contact Number and Correct Flight Details.

It is the Customers Responsibility to Inform RodgersRides of Any Changes in Flight Numbers and Arrival or Departure Times from your Confirmed Booking Time.

RodgersRides will assist as best we can Subject to Availability in Making Changes. 

Plane Delays of more than 30 minutes, RodgersRides will let you know your New Shuttle Pickup Time. 

Subject to Availability.

No shows forfeit their fare and place on the shuttle.

Please wear your seat belt at all times.

Timetables are subject to change without notice.

If You Require an Exact Airport Shuttle Pick Up Time on Arrival or Departure, Please Consider Booking a Private Shuttle.

Private Transfers are Direct.

We will Collect You at the Bus Bay Area at Your Terminal and Drop You Straight to Your Accommodation.

Yes we do. RodgersRides Port Douglas has an array of business and corporate clients, to whom we provide frequent and repeat private and shared transfers services. If your transfer is a business one, please contact us regarding best payment methods.

It is RodgersRides Policy that all Children 7yrs and are required to be in car seats in all our Booked Hire Vehicles.

Car Seat Hire of $5 is included in all Shared Shuttle Child Fares.

Car Seats are Complimentary in Private Transfers.

Service Animals are permitted on all our Shuttles. Please just let us know when making a booking so the correct vehicle can be sent to Accommodate You.

Rodgersrides does not charge for Extra or Oversized Luggage. Please Make a note of this in your booking so the correct vehicle can be sent to Accommodate this.

As a Policy, RodgersRides does not store or hold luggage as our vehicles are used for multi trips per day with different guest on those vehicles.

Pre Booked Transfers can be made Online up to 12 hours prior.

Subject to Availability.

For Multiple Bookings when you get to the payment area you will see a “Plus Button” at the top right-hand corner next to “bookings in cart”, You can Add or Delete Bookings from here.

Private Transfers are Available After Hours from 9pm to 6am.

After Hours Fee is also Applicable.

Email admin@rodgersrides.com.au.

Online Bookings: Bookeo will automatically Send a Confirmation Email once you have paid for your Shuttle. Your Shuttle is Confirmed. 

If Admin Book your Shuttle or a Booking Request is Accepted, you will get a Confirmation Email with a Payment Link. Your Shuttle is Confirmed. However, if Fare Payment is not paid within 24hours after confirmation via Payment Link, Your Shuttle Spot will be Cancelled.

Enquires, Private Shuttle Transfers, Cape Tribulation and Charters are not automatically confirmed these are enquiries only subject to availability. Admin will confirm if our Shuttles have availabilities, and you will then receive a Confirmation Email with a Payment Link.

 Please do not Txt or PM through a Booking. They will not be Accepted.

Your Booking is not Confirmed until you have a Confirmation Email and Payment is Made.

Please ensure we have your correct email and contact number. 

Please Note: RodgersRides is a Booked Hire Service and not a Taxi.  Therefore, Bookings and Payments are to be made in advance as we cannot legally take payments inside our vehicles, and we seldom have availability on the day.